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Frequently Asked Questions By Customers

QUESTIONS

ANSWERS

How much does it cost?

Please go to our pricing page where it gives a comprehensive breakdown of costs including choice of three wax finishes.

Can you give me a quote based on pictures I send via email?

For cleaning & re-waxing, go to the pricing page. For repairs and alterations, we can give rough estimates but need to see item before more accurate costing can be given.

Will the process change the characteristics of my jacket?

Yes. After the wax has been applied, it is not uncommon to see a change in the jacket colour. In most cases it goes darker. In some cases, much darker.

When do I pay for the work/s?

We only collect payment once the jacket is ready to be dispatched back to the customer.

Can you recommend a wax finish?

Unfortunately, no.

Please read our information sheet which should steer you in the right direction.  

How long will it take for me to receive the jacket back?

Please allow 5 – 8 weeks for completion.

Can I drop my jacket off at your shop?

Yes, you are more than welcome to.

Our address is

 

Wet Cleaning Ltd,

105-107 Buxton Rd (Old Paragon Garage),

PLEASE NOTE… EX PETROL STATION

New Mills,

High Peak SK22 3JT

When are you open?

We are open for the following hours;

Mon – Fri = 8am – 7pm

Sat = 8am – 6pm

Sun = Closed

(and closed all bank holidays)

Will you just re-wax my jacket?

Unfortunately, we have a strict policy

on clean & re-wax only.

I have filled in the Owner Send In Form but do not have access to a printer. What can I do?

Simply send the document to us via email at waxit@waxjacketscleaned.co.uk, we can print it for you. Just put something in the jacket so we can be 100% sure that we associate the correct document with the correct item/s.

Can you clean my dirty jacket?

Yes, we will get it as clean as it will possibly come, inside and out.

Are you able to wax an item which did not have wax on it originally?

In some cases, yes. However, like most other things this is dependent on the individual item in question. The clean and re-waxing prices still apply.

Do I send my Owner Send In Form with my jacket (if possible to be printed)?

Yes, this would help as we can identify your jacket / item.

Barbour have advised me to clean using cold water. Will this work?

No, this will not work. Our gentle yet efficient cleaning method will be better for your beloved garment than using cold water!

Does the price include postage and packaging fees?

Unfortunately, no. Please go to the pricing page for more details, including international delivery.

Could you advise on how to clean the jacket myself?

We could, but it would cost you a lot of money!

Do you buy waxed jackets?

On most occasions, yes, we are interested in buying mainly vintage Belstaff & Barbour motorcycle jackets / trousers.

Do you also sell wax jackets?

Yes, we have a large collection of mainly Belstaff & Barbour. Please email us for your requirements waxit@waxjacketscleaned.co.uk

Do I need to arrange an appointment to drop my jacket off in the shop?

Not at all. Just drop the jacket in the shop. Please fill out the Owner Send In Form with you.

Does the brand of jacket matter?

We clean and re-wax all manufacturers of waxed cotton.

What is the best way to pack the jacket when sending it to you?

Ideally, the best way is to make sure the item has been made as small as possible as this will reduce your postage fees.

What is the best way to send my item/s?

Royal Mail signed for delivery. A signature by Wax Jackets Cleaned / Wet Cleaning Ltd is needed to confirm delivery. Courier companies can be used with tracked and signed for service.

When the item has been cleaned, will it remove the foul odour/s?

Yes. We will remove 99% of all foul and bad smells from your garment.

Will you be able to repair my jacket?

We have a comprehensive and specialist repairs and alterations department which will carry out most repairs.

Will you be able to remove a stain from my jacket?

We will get your item as clean as it will possibly come. Unfortunately, not all stains can be removed as there are limitations due to the gentle cleaning methods. But the item will be clean and fully wearable AGAIN!

Do you have a waxed garment collection service?

Unfortunately, we don’t offer this service.

Do you wax leather jackets?

Unfortunately, this isn’t a service we offer. We specialise in wax cotton only.

Do you have any reviews about your work and service?

Yes. You can find the majority of them on the WJC Facebook Page and Google.

Do you have a waiting list?

We do not have a waiting list, but we are always busy and all items are done in the order we receive.

(NO EXCEPTIONS)

If I pay extra can I get my item quicker?

That would be unfair on the other customers so we say no to this on a regular basis.

How do I go about leaving you a review?

Leaving a review can be done on our WJC Facebook page.

Does it take 6 – 8 weeks after I send the garment or after you notify me that you have received it?

It is 6 – 8 weeks from after we notify the customer/s.

I have splashed paint on my jacket. Is this something you can solve?

Yes and no, we have had lots of good results but unfortunately, we cannot guarantee removal in part or whole.

Can you clean only the inside of my jacket?

Our process cleans the whole jacket, inside and out.